About This Course

1. Demonstrate resilience when faced with challenges in a diverse service environment
2. Translate different perspectives on diversity from colleagues into ideas that may add value to organisation’s service delivery
3. Apply emotional intelligence when interacting with team members and customers in a diverse service environment
4. Deliver service in line with organisation’s service standards to a diverse range of customers
5. Monitor own actions in handling diversity in the service environment to hone own ability to handle diversity

What You’ll Learn
Inclusiveness, Inclusion, Accepting and Working with people of different background, age, nationality, etc.