About This Course

1. Leverage on organisational resources when engaging with customers over various platform s
2. Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
3. Escalate feedback received over various platforms using appropriate channels and in accordance with the organisation’s guidelines
4. Identify and suggest areas of improvement that may arise out of one’s interaction with customers
5. Adhere to code of ethics when handling customers over various platform
6. Keep abreast of changes in organisational resources used when engaging customers.
What You’ll Learn
Various Customers’ preferred way of communications, using company’s resources to answer to customers’ queries