About This Course

1. Recognise the impact of one’s professional image and persona on the organisation.
2. Project a professional image and persona in accordance with organisational guidelines.
3. Demonstrate effective communication skills when interacting with customers at the workplace.
4. Recognise the diverse range of customers and their needs and expectations
5. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
6. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
7. Escalate feedback on areas of improvement to enhance the customer experience.

What You’ll Learn
Personal Grooming, Effective Communications, Going-the-Extra-Mile Service, Exceeds Customer Expectations