About This Course
LO1: Comprehend the nature of conict through Identication of the Signs, Stages and Cause of Conicts
LO2: Determine the conict and its underlying factors
LO3: Recognise individual and team member roles and accountabilities in conict resolution
LO4: Determine the key issues in a conict situation
LO5: Appraise and recommend conict resolution strategies to overcome the identied areas of conict
LO6: Collaborate with team to identify the potential areas of conict and resolution strategies
LO7: Identify and align legal and ethical considerations for organization policies and procedures in relation to conict management

What You’ll Learn
In LU1 Pinpoint the Conict, Identify the Issue, learners will gain an understanding on the nature of workplace
conict, and be able to identify the signs, stages and causes of conicts with individuals or groups of people.
In LU2 Examine the Context, Determine the Cause, learners will begin to dene and determine the conict
including its underlying factors such as social or cultural differences. They will also be able to recognise the
individual and team roles and accountabilities in conict resolution. They will also gain an appreciation of
personality traits as outlined by DiSC personality proles so as to adjust their approach; they will also gain an
understanding of the emotional intelligence dimensions in conict resolutions.

In LU3 Ascertain the Crux, Establish the Strategy, learners will analyse the root cause of the conict.
In LU4 Craft the Solutions, Adjudicate the Conict, learners will be able to appraise the various conict
resolution strategies; collaborate with the team to identify potential areas of conict and possible resolutions.
In LU5 Escalate the Case, Leverage the Options, learners will explore the options available in the event that the
case cannot be resolve and how to escalate it with the operating environment and context of the organisation,
industry and legal. Best practices will be shared and the role of TAFEP in workplace discrimination and
workplace grievances practices for managing workplace conicts.